Last update: March 2025

Overview

The High Plains Power privacy statement acknowledges the importance of privacy for community members and employees.

This privacy notice offers detailed information on how the High Plains Power text messaging service collects and processes your personal information.

Scope

This notice outlines our practices for collecting and sharing information related to the High Plains Power text messaging service (“we”, “us”, or “our”). It aims to give you an overview of how we handle personal information during collection and processing.

How We Collect Information

We collect personal information in the following circumstances:

• Direct Collection, when you provide information by responding to text messages.
• From High Plains Power sources, when we import your contact information from other High Plains Power systems and sources, such as SmartHub.
• Automated Processes, when the SmartHub platform gathers information as you interact with the service.
• Member Services, direct communication from the member services team members. 

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

• Opt-out preferences
• Content of your text message responses to us.

Collection from High Plains Power Sources

We import personal information from High Plains Power systems and sources. The information includes:

• First and last name
• Phone number
• Account Number
• Service Location

Automated Collection

We automatically collect the following personal information:

• Device status indicating whether a device is available for messaging
• Carrier (e.g. Verizon, AT&T, Union Wireless etc.)
• Country associated with the phone (we are not sending international text messages)
• Delivery status
• Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal information we collect to communicate with you about High Plains Power operations and services, including:

• Account Notices: Keeping you informed of important dates related to your High Plains Power account.
• Account and Company Updates: Providing updates on upcoming activities and developments at High Plains Power.
• Promotional Activities: Sharing opportunities, incentives, discounts, and offerings that may interest you through various High Plains Power services.

With Whom This Information Is Shared

We do not sell or rent your personal information.

However, we may disclose your personal information when legally required or when we believe it is necessary to protect the safety, property, or rights of High Plains Power, our community members, and employees.

What Choices You Can Make About Your Information

To unsubscribe from text messages for a campaign, simply reply with any of the following words: 'no' ,‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, or ‘stop’. This will stop all messages from that campaign.

To re-subscribe, you can reply with ‘start’, ‘yes’, or ‘subscribe’.

Please note that unsubscribing from one campaign does not affect your subscription to other campaigns. Additionally, unsubscribing will not remove your information from High Plains Power systems.

Ensuring your contact information in SmartHub is accurate is crucial for receiving text messages. If you need to update your contact information, click here.

How Information Is Secured

High Plains Power understands the critical importance of safeguarding the information it gathers and stores. We are committed to protecting this data from unauthorized access and potential harm. To achieve this, we implement a range of security measures, including physical, administrative, and technical safeguards, to ensure your personal information remains secure

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact the High Plains Power office at customerservice@highplainspower.org or 1775 E. Monroe Ave Riverton, Wyoming 82501.