Dear High Plains Power Members,
In response to ongoing restrictions of person-to-person contact due to the COVID-19 outbreak, High Plains Power has closed the lobbies in Riverton and Dubois until further notice. Our drive through windows will remain open.
At this time the High Plains customer service representatives will remain on duty from 8:00 AM to 5:00 PM Monday-Friday and are taking phone calls and tending the drive through windows. Cooperative members are encouraged to call the office to transact business they would normally have done with an in- person visit. The phone number is 307-856-9426 or toll free 800-445-0613. You can also reach us via email email@example.com. We are encouraging members to use our payment drop boxes, pay online or pay with a phone call. Currently, we are waiving the credit card service fee if you pay by credit card.
Our office staff, line crews and other staff are working to continue providing essential functions of the cooperative. We have separated into teams for both the inside and outside personnel and some crews are reporting to work at different times. No outside vendors or deliveries are allowed into the premises. Deliveries are left outside and we pick up after delivery person has left.
Our number one priority is the continued safety of our employees, members and communities. We are actively monitoring the COVID-19 situation. We are still here to provide our members electric service, but there may be some delays or inconveniences. Thank you for your patience and cooperation.
Please stay healthy and safe.
Marlene Morss, CEO